Shipping & Returns
You may return an incorrect or defective item within 14 days of delivery for a full refund, and we'll also pay the return shipping costs if the return is a result of our error. Unreasonable return is not accepted.
You should expect to receive your refund within two weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to any address in Hong Kong by local mail. Note that there are restrictions on some products, for example, bikes, frames, trainers.etc have to be picked up at authorized dealer stores.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose, the shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next rate level.