Shipping & Returns
I 產品已損壞 /包裝不完整
2、如果您需要退貨, 請先聯絡我們 您的訂單號和您要退貨的產品的詳細資訊，我們將快速回應您的退貨請求並告知您退貨安排。
3、退貨后，退款會於2星期內發放到您的賬戶。這段時間包括退貨運輸時間 (5 至7個工作日)、我們收到退貨後處理您的退貨所需的時間 (1 至3個工作日), 以及您的銀行處理我們退款請求所需的時間 (5 至7個工作日)。
一般而言，我們將於訂單確認後7個工作天內發貨。在可行情況下，我們會盡早安排發貨。發送至偏遠地區或離島可能需要額外1-2天。我們會於星期一至六處理訂單 ( 星期日及公眾假期除外 )。請注意，中午12時後提交的訂單將於下一天處理。
我們可以通過本地平郵或快遞運送到香港的任何位址。（並不包括吉澳、塔門、羅湖、落馬洲、米埔、文錦渡、蒲台、打鼓嶺、東龍洲、東平洲、機場及沙頭角禁區）。某些產品會有運輸限制, 例如, 單車 車架、車床等，必須在指定的門市取貨。
3, 當您下單時, 我們將根據您選擇的發貨選項來估計貨物的發貨日期, 發貨日期估計會顯示在發貨報價頁面上。
顧客購物滿港幣800元可享免費送貨服務，於結帳時會自動扣除運費。（不包括重量超過5 kg 或 最長邊超過60cm的產品）
某些產品亦會有運輸限制, 例如, 單車 車架、車床等，建議GOGOVAN到運費到付或門店取貨。
Shipping & Returns Policy
Terms and Conditions
In order to provide buyers with a convenient and pleasant online shopping experience, this platform provides a variety of delivery methods. Buyers pick up the goods by mail or in person at our designated stores.
1. After receiving the goods 14 times and discovering that the product has the following circumstances, please contact us for return and exchange. We will bear the freight generated by the return. Man-made returns will not be accepted.
The product is damaged / incompletely packed
II Quality problems
III Missing or wrongly delivered products
2. If you need to return the product, please contact us with your order number and details of the product you want to return. We will respond to your return request quickly and notify you of the return arrangement.
3. After the return, the refund will be delivered to your account within 2 weeks. This period includes the return shipping time (5 to 7 working days), the time required to process your return after the return we receive (1 to 3 working days), and the time your bank needs to process our response Time (5-7 working days).
Once your order and payment are confirmed, we will arrange delivery in 7 days. When feasible, we will arrange the delivery as soon as possible. Delivery to remote areas or remote islands may take an additional 1-2 days. We will process orders from Monday to Saturday (except Sundays and public holidays). Please note that orders submitted after 12 noon will be processed again the next day.
In order to shorten the time period, such as price reduction schedule, festivals, etc., we may need additional days to arrange the sending of orders. Orders are usually delivered on time, but occasionally there will be delays. Delivery time may be affected by factors beyond our control, including weather and unexpected conditions caused by shipping partners.
We can ship to any place in Hong Kong by local post or courier. . (Excluding Ji'ao, Tap Mun, Luohu, Lok Ma Chau, Mai Po, Man Kam To, Po Tai, Ta Kwu Ling, Dong Long Chau, Dong Ping Chau, airport and Sha some products have transportation restrictions, for example, bicycle frame, lathe Wait, you must pick up the goods at the designated store.
SF Delivery Service
If no one signs, we will send it to SF Express according to the delivery area of the order, and it must be signed when delivered. If no one signs, the merger will be sent back to the warehouse, and the courier company will arrange for you to be rescheduled through the contact phone, or you personally please note that your package will arrive in the warehouse within one to two working days of the first delivery.
SF Station and SF express service center self-service
To make it easy for you to pick up your order easily, you can pick up the goods at SF Express Station and SF Express Service Center. When the order arrives at the pickup location, SF Express will send an SMS to the recipient or notify the pickup by phone. When picking up at SF Express Station or Service Center, you must present the confirmation message sent by SF Express, and the SF Express staff will check the recipient's information before picking up.
Click here to check the network details of the SF station.
2.If you choose to pick up the goods at the store, we will arange the goods to store in 3 days and notify you by email after the goods arrived to the store.
3. When you place an order, we will estimate the delivery date of the goods based on the shipping option you selected, and the estimated delivery date will be displayed on the delivery quotes page.
4. Many of the goods we sell are based on weight. The weight of any product can be found on its detail page. The freight calculation method will be rounded to the next rate level according to the charging standards of different courier companies.
5．If your products need assemble, the time of assemble is 7 days and we will arrange store pick up or delivery base on your request
Free Delivery Policy
Customers who purchase HK $ 800 or more can enjoy free delivery service, and the freight will be automatically replaced at checkout. (Excluding products weighing more than 5 kg or the longest side exceeding 60 cm)
Certain products also have transportation restrictions, for example, bicycle frames, lathes, etc., we could help you to arrange GoGoVan or LaLaMove for delivery, and you will have to pay the deliver fee to the driver,or you can pick up in our Sheung Shui Store.
The delivery service will be postponed when the gale signal is hoisted, the red or black rainstorm warning is in effect, or the weather conditions that we judge to be unsafe for transportation.
If you are unclear about pickup, shipping or return arrangements, please contact us for inquiries.
In case of any disputes, Chung Yung Cycle Co. reserves the right of final decision.