Delivery Service (Company Lorry / GOGOVAN)

I. Free Delivery Terms:

• Free delivery is offered for:

  • Folding bicycle purchases of HKD $2,000 or more.

  • Full-size bicycle purchases of HKD $10,000 or more.

• Free delivery service excludes remote areas.

II. Charged Delivery Terms:

• For children's bicycles or orders that do not meet the above free delivery conditions, a delivery fee will be charged per order:

  • HKD $200 (Standard Areas)

  • HKD $350 (Remote Areas)

III. Important Notes:

• Free delivery service is only provided via company lorry.

• Free delivery is limited to specified delivery schedules and the first delivery attempt only.

• Items will be handed over at the ground level of the building.

• Door-to-door delivery (beyond the building entrance) requires elevator access and will incur an additional carrying fee. The specific fee will be quoted by the delivery driver before handover.

• Requests for delivery on a specific date may require an additional service fee. Please inquire via our WhatsApp at +852 5100 8266 for details.

Delivery Fee Standard (Standard / Remote Areas)
Delivery coverage includes Hong Kong Island, Kowloon, and the New Territories.

Standard Areas: (HKD $200)

• Kowloon: Lion Rock (section of Sha Tin Pass Road towards the Temple), Lei Yue Mun Praya Road, all Country Parks areas.

• New Territories:

  • North District: Lo Wu, Sha Tau Kok, areas east of Sha Tau Kok Road to Hung Ling Roundabout, Man Kam To, Ta Kwu Ling, Hok Tau, Luk Keng.

  • Yuen Long District: Mai Po, area from Lau Fau Shan Road to Sham Wan Road / Tin Yuet Road, Ma Tso Lung in Sheung Shui, area north of Ping Che Road to Kau Kee Store, Lok Ma Chau.

  • Tuen Mun District: Lung Kwu Tan, area west of Tuen Mun Lung Mun Road to Sai Tsui Road.

  • Tai Po District: Area behind Chung Shing Pen Koon on Tai Po Ting Kok Road, Lin Au, Shuen Wan.

  • Sai Kung District: Pak Tam Chung, Hoi Ha Wan, Po Toi O, Tung Shing Au (via Yung Shu Au), Tai Miu.

  • Sha Tin District: Upper/Lower Wo Che, Fa Sam Hang.

• No door-to-door delivery to the following locations; recipients must collect at the entrance: Hong Kong Convention and Exhibition Centre, airport areas, container terminals, logistics companies/centers, warehouses, hotels, receiving docks, government offices (including but not limited to government complexes, police stations), hospitals, funeral parlors.

Remote Areas: (HKD $350)

• Discovery Bay, Tung Chung, and Ma Wan.

*For specific addresses, customers are required to collect at a designated spot (e.g., ground floor for tong lau buildings, village entrance for village houses).

Delivery Schedule

Adverse Weather & Special Circumstances

1. Delivery Hours: Monday to Saturday, 2:00 PM to 6:00 PM (excluding statutory holidays and special areas).

   • Delivery services will be suspended during adverse weather conditions (e.g., when No. 8 or higher gale or storm signal, or Black Rainstorm Warning is in effect).

   • Affected orders will be rescheduled. Our staff will contact customers to arrange a new delivery date after the warning is lifted. Thank you for your understanding.

2. Delivery service is not available to buildings inaccessible by elevator. Customers will be notified to collect goods at the ground floor in such cases.

   • If elevators at the delivery address are out of order, we will contact the customer to reschedule the delivery.

   • If the recipient fails to receive the goods at the agreed time, we reserve the right to charge additional delivery fees.

Bicycle Delivery Service

• Bicycles are assembled before delivery.

• Accessories purchased in the same order (e.g., pedals, water bottle cages) will be installed on the bicycle. If you do not want accessories installed, please contact us via email & WhatsApp immediately after placing your order.

• To support environmental protection, we generally do not include cardboard boxes for delivery. Assembled bicycles will be delivered in a wrapped/protected form.

• If a cardboard box is required for delivery, please contact our online store via WhatsApp: +852 5100 8266.

Chung Yung Cycle Co reserves the right of final decision in case of any dispute.